Terms of Sale
Delivery (within the UK)
Standard delivery is FREE for goods shipped to addresses in the UK provided the order amount is £35.00 and above.
Orders received Monday - Friday will be despatched on the next day. Orders received on weekends and Public Holidays will be despatched the next working day. All of our products are supplied direct from stock.
Standard delivery is via 1st Class Royal Mail who aim to deliver 92% on the next working day, including Saturdays.
Guaranteed Delivery:
Deliveries to UK mainland destinations may be upgraded to a guaranteed* next working day delivery for £5.06 + VAT (£5.95), which can be selected at the checkout.
*Guaranteed definition: We will refund the carriage cost in the event of late delivery.
If your order is heavy or bulky, and not suitable for delivery via Royal Mail, we may use a licensed UK carrier service at additional charge. You will however be informed if this is the case at checkout.
We always send an email to the email address you submitted to inform you when your order has been despatched. If goods cannot be despatched within a reasonable time we will email you to advise you of this and, if there is to be a delay, ask if you wish to continue with the transaction and offering you the opportunity to cancel or part-ship your order.
If you have received an email informing you of the despatch of goods you can be certain they are in transit. If you do not receive your goods within ten working days you should contact us, unfortunately we cannot start tracking parcels until this time has elapsed.
Over 40% of lost or missing parcels are often just waiting to be collected from a neighbour or a local Royal Mail sorting office, so please check first.
Compensation is limited to the cost of the goods ordered and will take the form of a replacement or a refund. If you do not notify us within 21 days of ordering that your goods have not been received, we cannot offer a refund or replacement.
Overseas Customers (non UK)
We are a UK based company and do not operate a standard delivery service outside the United Kingdom. Any online orders received for addresses outside the UK will be processed and despatched with an additional delivery cost which will be advised at checkout. If you wish to order for delivery outside the UK, You can also contact us by telephone, we will then process your order including an additional delivery charge.
All items on our Internet site are priced in UK Pounds Sterling (£) and you will be billed in UK Pounds Sterling (£). If £'s is not your currency, the amount you actually pay will be dependant upon the exchange
Returns and Refunds
Under The Consumer Protection (Distance Selling) Regulations 2000. You have the right to cancel an order without reason by the end of the seventh working day after the day on which you receive your goods. This does not apply to business to business transactions. The Buyer must obtain an RGA (Return Goods Authority) number from
Just Printer Cartridges.Com Ltd. The RGA number will be valid for a period of fourteen days from the date of issue. We reserves the right to refuse delivery of Goods after this period. All returned goods must have the RGA number marked clearly on the package. Just Printer Cartridges.Com Ltd reserves the right to refuse delivery of any Goods returned without an RGA number. This does not affect your statutory rights.
Your RGA Number
Should you wish to return a product please request a RGA by telephone, email, fax or by writing to us clearly stating your full details, order number and reasons for the return.
If Product is faulty
Should a product ever fail to operate or become faulty simply contact us and request a RGA number. We will exchange it for new or credit the purchase price at our discretion.
If Product is not faulty
If you have ordered the wrong product, please request a RGA number and return the product unopened and in it's original re-saleable packaging for an exchange or a full refund at our discretion.
Just Printer Cartridges.Com Ltd reserve the right to charge a 10% re-stocking fee (excluding VAT) in the event that a product is returned that is not faulty.
If your goods are damaged
In the unlikely event your order is damaged in transit please contact us immediately. Please also retain the original packaging for returning with your order. We will arrange for a prompt replacement or refund, whichever you prefer.
Shortages
In the extremely unlikely event that not all items of your order are received by you, you must inform Just Printer Cartridges.Com Ltd within 48hrs receipt of the goods. Unfortunately we cannot accept claims after that time.
Privacy Policy
Just Printer Cartridges (JPC)is a trading name of Just Printer Cartridges .Com Ltd, a company incorporated in England. The terms, ("we","us") refer to Just Printer Cartridges .Com Ltd.
This Privacy Policy explains how we use personal information that we may obtain about you. By registering as a user of the services provided by JPC and by using the JPC web site generally, you agree to this Privacy Policy.
When you register and/or place an order with JPC, you will be asked to provide certain information such as your contact details. We will store this data and hold it on computers or otherwise. We will use this data to fulfil our agreement with you.
We may use information that you provide or that is obtained by us:
(a) To register you with our web site and to administer our web site services.
(b) for assessment and analysis (e.g. market research, customer and product analysis) to enable us to review, develop and improve the services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme. We may use your information to make decisions about you using computerised technology, for example automatically selecting products or services which we think will interest you from the information we have. We may inform you about JPC products and services, which we consider, may be of interest to you.
(c) For the prevention and detection of fraud.
(d) To administer any prize draws or competitions you may enter.
We may give information about you to the following, who may use it for the same purposes as set out above:
a. to employees and agents of Just Printer Cartridges .Com Ltd to administer any accounts, products and services provided to you by JPC now or in the future;
b. agents who profile your data so that we may tailor the goods/services we offer to your specific needs;
c. to other organisations for the administration of prize draws or competitions.
We may also disclose your information:
a. to anyone to whom we transfer or may transfer our rights and duties under our agreement with you;
b. if we have a duty to do so or if the law allows us to do so.
To enable us to monitor and improve this web site, we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser, version and the web site that you visited prior to our site.
We also use "cookies" to enable us to provide you with customised information on our web site. A cookie is an element of data that a web site can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our web site. Cookies also allow us to make our web site more user friendly by, for example, allowing us to save your password so that you do not have to re-enter it every time you visit our web site. We use cookies so that we can give you a better experience when you return to our web site. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it.
We may supplement the information that you provide to us with information that we receive from third parties.
We endeavour to take all reasonable steps to protect your personal information, however, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.
You have the right to see personal data (as defined in the Data Protection Act) that we keep about you, upon receipt of a written request and payment of a fee. If you are concerned that any of the information we hold on you is incorrect please contact us.
Please be aware that our site may link to other web sites which may be accessed through our site. We are not responsible for the data policies or procedures or the content of these linked web sites.
If you have any comments or queries in connection with our Privacy Policy, or to resolve any disputes, please contact us by email, fax or telephone.
Order Status
New Order - Order has been placed by the customer and payment received by us. New Orders are sent to our warehouse almost immediately for picking, packing and dispatch. Awaiting Payment - Indicates that an order has been placed and that we are Awaiting Payment. This usually applies to orders to be paid for by cheque or postal order. Dispatched - Indicates that the order has been sent to the customer. Please allow 1-3 working days for delivery of items sent via 1st Class Royal Mail. Items sent on a Guaranteed Next Working Day basis will be delivered by the end of the next working day (Mon-Fri). Backorder - This status level determines that one or more products purchased may be delayed. Other items in the order may be shipped separately, further details will be stated in the order notes. On Hold - There are a number of reasons why an order may have been placed On Hold although the most common reason is the need for extra security checks. If your order has been placed On Hold we advise that you contact us immediately via telephone on 0208-676-0234. Cancelled - An order that has not been processed or dispatched.
Apply for a Just Printer Cartridges Business Credit Account Today!
Schools, Colleges and Government Bodies
Government, education and all other public sector customers do not need to apply for a credit account. Simply fax your purchase order to 0208-676-0334 and we will instantly open a 30-day credit account for you.
Business Credit Account - Qualifying Criteria
Before we can open a credit account it is worth noting that there's some qualifying criteria:
- The business in question must have been trading for at least one year.
- The business in question must be VAT registered.
- You must be able to provide trade references for the business.
If your business meets the above criteria then it's very simple to apply for a Just Printer Cartridges credit account. Please follow these steps:
- Download the Just Printer Cartridges Business application form*.
- Read the application form and terms and conditions carefully.
- Fill in the application form as accurately and as completely as possible.
- Fax the completed form back to us along with your first order.